Changelog

Custom Instructions are now AI Reply Style

Instead of writing a prompt in a text box, you can set tone, greeting, empathy, emojis, brand voice, and more by choosing from dropdowns.

Existing Custom Instructions were migrated automatically and continue working as before.

Availability: all plans. Free and Essential get one style. Team and Enterprise get unlimited styles.

Feedback summary report is live

Get a high-level overview of rating and review sentiment with automated weekly or monthly reports.

• New issues: catch bugs, technical problems, or new user pain points faster.
• Positive reviews: discover what users love most about your app.
• Negative reviews: identify pain points and areas for improvement.

Reports can be translated into supported languages, and you can choose which summary categories to receive.

Create app groups for unified review feeds

Group sources such as App Store apps, Google Play apps, Trustpilot pages, and more to track feedback for the same product across multiple channels.

Availability: Enterprise only for now.

Google Play Featuring in App Update Timeline

See when you or your competitors were featured, including start and end dates, categories, and creative assets.

App Featuring and In-App Events are available now in timeline filters.

Reviews feed supports multiple app selection

Select App Store and Google Play apps at the same time, or all apps in a workspace, to see a broader review feed and market-wide AI summary.

Automation, tag source, and export improvements

• Apply automation reply rules retrospectively for up to 12 months.
• See whether a review tag came from automation or manual tagging.
• Download report buttons were added to rating analysis and exec report pages.
• App version filters are now available in automation conditions.

Agent reply time metric

Agent Performance now shows reply speed without store moderation time, helping team leads and managers evaluate agent efficiency more accurately.