Reviews & Replies
Reviews & Replies Automation
Use these guides to automate review tagging, reply workflows, AI reply styles, priority rules, and troubleshooting for automation updates.
Automation guides
Select a guide to configure or troubleshoot the automation workflow you want to run in appzilla.
AI Reply Styles
Configure AI response tone and style for review replies.
Automation Priority
Understand which automation rule runs first when several rules match.
Auto-tag Conditions
Set rules that automatically tag incoming reviews.
Automation Hub
Overview of the central place for managing automation rules.
Auto-reply Conditions
Define when replies should be generated or sent automatically.
Auto-reply Publication Modes
Choose how automatic replies are drafted, approved, or published.
Advanced Automation Conditions
Build more precise workflows with advanced rule criteria.
Best Practices for Auto-Replies with Zendesk
Use auto-replies effectively with the Zendesk native app integration.
Troubleshoot Automations after Rule Updates
Diagnose automation behavior after editing or updating rules.
Action required: Automation Rule is Paused
Resolve paused automation rules that need attention.
Before you automate
Review automation conditions carefully before publishing rules. Start with narrow criteria, test the outcome, and then expand rule coverage when the results match your support workflow.
For reply automations, confirm your publication mode and approval requirements so customer-facing responses behave as expected.
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